How do I book ONLO for my wedding, event or photo shoot?
Start by filling out the form found on the contact us page. We can let you know the availability of the team members, send pricing and fill you in on how the process works. Booking with ONLO is easy and relaxing, just like the services you will receive.
Are ONLO artists licensed?
Yes. Our Artists are cosmetologists (licensed to provide services for hair, skin and nails). Those who are not cosmetologists are licensed estheticians (licensed to provide makeup/skin services). Having licensed pros on our team means that we have invested in ourselves and abide by the state board regulated sanitation rules to give you services that are not just beautiful, but keep everyone healthy and happy. Our Massage Therapists are also licensed professionals.
I see you have editorial/commercial experience- tell me more.
Our artists have worked with many notable brands and on some really amazing projects including but not limited to:
BHLDN (including exclusive beauty providers for 2017 NY Bridal FW)
SWEET CAROLINE STYLES
ROCKETS OF AWESOME
SMILE DIRECT CLUB
Music Videos, Fashion Shows, Brand Imagery, Product Campaigns, Look Books, and more.
Why is pricing the same for wedding/events and everyone getting services during?
We believe that this whole process should be easy, make sense to everyone, and efficient. Our pricing includes: constant and efficient email communication leading up to the event via a dedicated administrative professional, a configured timeline, highly skilled pros providing services, travel up to 30 miles, lashes for anyone getting makeup, and top of the line tools and products.
When you get the invoice and it's easy to understand and gather monies from your crew, you’ll hopefully appreciate the simplicity of our pricing like we do.
Do you do traditional and airbrush makeup applications?
All of the photos on this site and throughout our social media are traditional application, as it is the preferred choice of most ONLO artists. We understand that each client has different and personal preferences and if we can accomodate airbrush application we will provide it upon request. Not all artists like to use airbrush application, and not all clients are a good fit for airbrush application. Traditional application works for every client and all makeup artists on our team are able to provide high quality services using this method. Consistency is key. If you would like airbrush we will need to know upon contracting in order to match you with the artist that fits your needs. We do ask that you understand that airbrush application differs only in the way the foundation is put on the skin: via air tools compared to brush or other applicator tools. All of our makeup is smudge proof and long-wear no matter the temperature, season or circumstance (read our reviews for more proof).
Where and When does the preview take place?
Within the 4 months (more about this below) before your wedding/event, previews are held at our cute and cozy studio in the Germantown section of Philadelphia. When clients are unable to book a preview due to particular circumstances (out of state, close timing, elopement, etc), or forgo a preview, we will offer creating a mood board to get on the same page about the goals for your look. Previews are not mandatory and are priced a la carte. We recommend them to ease nerves, pin down likes and dislikes and get to know your lead artist better.
When do you suggest a preview of my wedding/event look occurs?
Ideally, previews should occur within the 4 months leading up to your wedding/event. Our books open for preview booking 5 months prior to your event. We suggest this timeframe because that is typically when the details are clearer and the overall look comes together. Previews usually take about 2-2.5 hours (both hair and makeup) with the lead artist for your wedding, so make sure you schedule it for a day that you can relax and enjoy the process fully. Again, previews are not mandatory and are priced a la carte.
We can schedule previews for party members as well. Their appointment is scheduled at a separate time unless we are otherwise able to accommodate it during the same time frame in-studio.
A party member preview is 1.5 hours and is done by an available artist.
Do you work on all types of hair and skin? Can you do any look?
Yes. We are a professional and experienced group of artists. We can handle any type of skin or hair no matter the texture, color, undertone, or density. Real life experience along with continued education gives us an edge on anything from classic to trending styles making us fully prepared for anything. Also, we are continually working to provide comfort and a safe space for so we are constantly adding artists that are as diverse as our clients so that everyone feels seen, represented and taken care of to the fullest.
How much time do you need for services on a wedding day?
Included in your services is a configured timeline. This timeline serves as a wonderful tool to ensure the time spent getting ready together is efficient and relaxing. Clients will get no less than 30-40 minutes and no more than 1 hour per service. On average, each service gets 40 minutes, so you can quickly configure and allow for both hair and makeup to need 1 hour 20 minutes total. This is often split between artists, and we usually have 1-3 artists assigned for events unless the group is more than 25 services total. The timeline helps to create transparency of how everything is spread out through the time available to us. We can not clearly give much info until we confirm services (2 months prior to the wedding/event).
We also need 15 minutes upon arrival to set up and some time at the end for touch ups and lip color applications. If you need more info or help, you might need a planner to lend a hand. We do our best to accommodate and create the timeline but any more logistical planning is out of our wheelhouse.
** Note: if you request an additional artist outside the number of artists we provide and prefer for your group size, there is an additional fee for adding artists for comfort, timing or logistics outside ONLO’s plans/needs.
When do you need to know my final headcount for services?
We ask for total numbers of services twice. The first time is when you contract- that is when you put the most accurate number possible that you know at that time. The second time a request for confirmed services will be sent about 8 weeks prior to the event. Within 5 business days of the request being made, we require return of the confirmed services and names of those getting them. There are fees associated with large changes in your final numbers or addition and removal of services after you confirm.
When are there additional fees?
Minimal Services- $175 flat rate fee when receiving 5 or less services.
Add on artist fee, when requested by client- $100 each artist.
Travel- Travel starts at $1 per mile one way, per artist after 30 miles from the ONLO studio. Travel over 70 miles is subject to special flat rate travel fees. The client is responsible for lodging if the artist(s) are due on location prior to 7:00am or travel is over 100 miles each way.
Parking- Client is responsible to pay for parking if it costs more than $5. Valet is priority and non-negotiable, if available, for each artist. If there is not the choice for valet or a connected on-site parking lot, the client must pay for a nearby garage or street parking. If any parking tickets are incurred because of limited-time street parking situations, the client will be billed post-event for the costs.
Reschedule- If a client is to reschedule a preview or a non-wedding appointment, there is no fee for the first rescheduled appointment. If the appointment is rescheduled more than once, a convenience fee of $100 is charged and must be paid in full before the rescheduled appointment is confirmed.
Final payment is due 15 days prior to the event. If the payment is not received by the due date, it will incur a $50 a day fee for every day past the due date.
If a credit card payment is requested, a 2.5% fee is added to the invoice (no fee for ACH bank transfer, check, cash or Venmo).
If a wedding/event is canceled, the fees range from forfeited deposit costs to full paid invoice forfeited depending on the time of cancellation. See the contract agreement for more info.
What brand of products do you use?
ONLO artists use a multitude of hair and makeup products. Each artist has their favorites and can tell you more about them. We believe that products are tools and tools are super important to our craft BUT we don't depend on anything in particular as our skill set is the place where good artistry begins. We can work with any type of product. Our kits are filled with high quality, high definition, professional grade products that we can fully depend on no matter the look our client wants. It is most important for us to fully know our products and their capabilities versus owning every single new product that comes to market. We are open to product sponsorships but reserve the right to test products fully before starting a sponsorship. If we are sponsored by a product, we will be transparent about it.
What kind of payments to you take and What does the typical payment schedule look like? Are tips included?
ACH Bank Transfer, Check (made payable to ONLO), Venmo (@diana-duhaime), or Credit Card when requested (2.5% fee) all through Quickbooks.
Payments are all invoiced through Quickbooks, but can be paid in any way noted above.
You will receive invoices for the following:
- Deposit (accompanying the contract)
- Booking a preview (or non-wedding) appointment
- Final invoice
A receipt is sent digitally upon each payment fulfillment.
Gratuity is welcomed and appreciated but not expected; Tipping with cash or Venmo directly to your artist is best.
Are the photos and work on your website and social media all yours?
Yes. We work diligently and often to keep our work updated with high resolution, professional photos so you can see what we have to offer and know you will be getting the best services around. be sure follow on Instagram if you aren’t already.
Where can I find features and press about ONLO?
What can I do to prepare my skin and hair for my preview and wedding day?
Drink lots of water, get regular facials, clean your hair deeply but gently, find a good colorist/hair cutting stylist (we have recommendations if you need them), and get good sleep. We’ll send a more specific prep sheet for your preview and other appointments, and ask you to share the deets with your group. Most important is clean hair and skin for all appointments (washed the day before is often best, but you know your hair better). We can do anything with clean hair and skin (and contrary to many myths, dirty hair is NOT always better).
I live out of the state/country and want to book ONLO, can you help me?
Yes, definitely we have many clients getting married in Philadelphia or around it that don’t live locally (and sometimes live very far). When you are come to the surrounding area for your wedding day or photo shoot, we will take the best care of you. Wedding planning is a lot of work- we can assist and take the guessing out of the hair and makeup services part of it. We have successfully helped clients from all over the globe. Communication is key.
If this means that you need ONLO to travel out of Philadelphia to wherever you are, we can possibly help with that, too. We have traveled near and far to clients and are open to hearing about your plans. Check out our Instagram feed and our work to see photos from our travels to different states and countries- most recently Iceland, Arizona and Hawaii. #onlowhereyouare
There is not much you need to do but some things that are appreciated greatly include:
- Going over the literature we send you, ask questions if you are unclear of the process.
- Understanding our time together is precious and being respectful of the scheduled time we have together both at the preview and during the event/wedding day. This includes coming to your appointment on time (not too early, not too late), being prepared with photos per our guide and most importantly allowing the appointed time we have together on your wedding be specifically for working on beauty with us (please schedule deliveries, visits, gifts, etc outside of the time you’ll be with us). We really want to make sure you get the best services and feel amazing, and we can only guarantee that if we spend the time planned for focus solely on your services.
- paying your invoices within 48 hours of the link being sent your way. This ensures our process stays fluid and easy as well as fair to all those wanting/looking for services.
- Make sure the place we are getting you and your group ready has at the least one larger table, chairs in vary heights, outlets, natural light and is well ventilated.
- Share our prep sheet with others getting services, so they know what to expect, know how to prepare and get to know us better.
What does ONLO need from me through the process?
We believe in cruelty free practice of course, but we cannot guarantee that every product in our kit (we collectively have thousands of products) has leaping bunny certifications (one of the few regulated certs that is actually true). The U.S. sadly has numerous loop holes and the designations/logos that are used on products or the regulations behind the products change behind close doors (its all about the $) to confuse consumers. Hair products and tools often carry no association with cruelty-free regulations so it is often unknown to the consumer if they would be labeled as so. Overall, our stance is this: Our main objective here in this moment with our client is to be professional hair and makeup artists providing extremely high quality services that are long lasting, comfortable, and beautiful. We hope that you can understand we are deeply involved in education and product knowledge and feel that in order for complete clarity of the services we have been paid for, we have determined our place with our client is to focus on the experience with us rather than specifically the products used.
Do you use cruelty-free products?
Can't find the answer here? No problem. Email us at hello@onlobeauty.