Artist Expectations Handbook

ONLO as a collective has a common ground of appreciation for individual artists and their personal skillsets and style. Overall, we are on location with our clients to provide high quality, professional services that make people feel confident, beautiful and ready to take on anything from wedding days to photo shoots. We are a team that works together and has one another if they need. We are not in direct competition, rather, we know that as a whole we lift one another.

When you are working under the ONLO brand there are expectations for all artists, whether you are fully an ONLO repped artist or just visiting and assisting on a job:

Know your client-
For wedding days, its imperative to look over the wedding day details to understand the client and their party. There are often notes about the style and vibe of the day. Being in the know of this will ensure you can achieve looks for the group that are cohesive. For editorial and commercial work, you are looking to the art director for direction. If they are not available, learn your chain of command upon arrival so you can ensure you are asking the right questions and following the vision for the day properly

Kits- 
Your hair/makeup kits should be clean, organized and full of high end product you are proud of, love using and will help you achieve any looks requested. Please don’t use products you are unsure of or that are older than 1 year. Here are some details of items that we feel are musts in your kit, obviously in addition to things you love…

Hairstylist must haves:
— multiple combs and brushes that are clean and sanitized
— clips that are clean and sanitized
— high quality bobby pins in varying colors and sizes (while hair pins are good for finishing touches for some looks, for wedding work bobby pins that hold well are imperative)
— hairbands and hair ties (additionally small clear bands)
— working hairspray that is not too harsh and finishing spray that you can use to give all day hold
— blow dryer
— clean round brush + paddle brush
— varying sized hot tools including 1.25”, super skinny and a straightener at the least
— water bottle for adding moisture in case of a blow out request

Makeup Artist must haves:
— Clean brushes appropriate for the number of services you will provide
— brush cleaner/ sanitizer
— isopropyl alcohol
— pencil sharpener (clean and sanitized)
— small scissors (clean and sanitized)
— high quality lashes + lash glue (Recommended: Ardell demi wispies, Eylure whispies, Ardell Naturals and Duo Lash glue *the quickset brush on style is best*) 
— foundations and concealers in a range of tones and colors as well as weights (buildable is best)
— smooth eyeliners that don’t pull or drag on the eyes
— longlasting lip colors
— setting spray

****Airbrush- ONLO defaults to traditional application and almost all clients who book us prefer it. Artists are required to follow suit with this and only use or even give clients the option of airbrush if by chance the lead artist on the job is doing so. When in doubt, no airbrush. 

Dress/Appearance-
If you have an ONLO shirt, please wear it. If you don’t, all black or neutrals (grey, cream or white) both bottoms and top. Please wear comfortable closed toe shoes. No sweatpants, crop tops or ripped/cutout jeans or shirts. No baseball hats. No tank tops or sleeveless shirts.
Overall aesthetic should be clean, comfortable and put together. Please make sure your hair and makeup are in tune with the aesthetic as well. Please note that some editorial jobs have mandatory dress code given by the client.

Lead artist role-
Each job is led by at least one chosen lead artist. This artist is “in charge” of the crew. If you are in need of help, have a question or need anything you should direct it to the lead artist on location with you. Your lead artist is who you can touch base about the overall cohesive-ness of the day and looks for the group if you are working on a wedding together. If clients want to tip the group as a whole, the tip goes to the lead or Venmo’d to Diana and will be separated appropriately. Please check in with your lead artist and other artists on location with you before leaving if you are done services prior to them. Help out if needed.
Lead artists, you should understand your role fully and be the first person in the room, introduce the crew as needed and ensure the set up of the day is best fit to accommodate the artists and clients. If there is any issue with services, clients, timing or anything else that arises, you are expected to take charge, including call Diana or Jacque if anything else is needed.

Timeline + Services-
You will receive a timeline or call sheet prior to the job. Please look it over to ensure you know where and when you need to be on location. If there are any issues with parking, transportation, travel or timing please bring it to the attention of Diana or Jacque prior to the day of the job. If you are working at a hotel Valet is covered by our client. If you need to park in garage or in a paid spot, you are able to be reimbursed for anything over $10, and that will be by ONLO via your pay. 

Photos + sharing on social-
If you are a visiting artist, please refrain from taking photos and sharing them on your instagram. Some of our clients have confidentiality claims with us and we are respectful of this. We do not, whatsoever believe in before and after photos. Please don’t use the time we are paying you for services to build your portfolio. If you are given permission by Diana to use photos (usually that would be the pro gallery sent by the client/photographer), you are to tag @onlo_beauty in the photo as well as make it very clear you were assisting ONLO in the comments and anywhere else used online.

Attitude, professionalism and service-
Coming to your job and leaving your day’s baggage at the door can be hard but its important in allowing our clients to have the best experience. Part of that is to know when to talk about you and your personal life, and to guide conversation in a way that feels the client is open to talk if they would like to (some want to sit and relax in silence).
Be sure to have a proper consultation with your client before getting to work with them. Ask questions, ask for photos for visual reference and if you can’t understand their needs be sure to ask what they do on a daily basis or are comfortable with and go from there. If a client feels frustrated or unhappy with their services it is imperative you read their body language, set the tone of understanding and allow them to verbalize their needs. If you are with other artists, and feel you need their assistance, be calm and quiet yet open to them about having them lend a hand. Clients should feel taken care of and listened to.

Thank you for being a part of the team.
Any questions or concerns please contact Diana directly- 267-471-6395.